Privacy Policy

1. Introduction

Conscious FLO™ is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase or participate in our programmes, contact us or otherwise interact with Conscious FLO™.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy legislation.

By using our website or services, you acknowledge that your personal information will be processed in accordance with this Privacy Policy.

2. Who We Are

For the purposes of UK data protection law, the data controller is:

Lorna MacPhail, trading as Conscious FLO™.
Email: consciousflo@lornamacphail.com
Website: www.consciousflo.within-collective.org

Where the Programme has been developed in collaboration with Katie Vance, personal data remains controlled and managed by Lorna MacPhail unless otherwise stated.

3. Information We Collect

Depending on how you interact with Conscious FLO™, we may collect:

Personal Information

• Name
• Email address
• Telephone number
• Organisation name
• Job title
• Billing information
• Account login details

Programme Information

• Course enrolment
• Progress within the Programme
• Completed assessments
• Certificates issued
• Feedback you choose to provide

Communications

When you contact us we may keep records of emails, messages, enquiries and customer support requests.

Technical Information

We may automatically collect IP address, browser type, device information, operating system, pages visited, referring website, cookies and analytics information.

4. How We Use Your Information

• Provide access to the Programme
• Manage your account
• Process payments
• Communicate about your purchase
• Respond to enquiries and provide customer support
• Improve the Programme and monitor website performance
• Comply with legal obligations
• Send marketing communications where you have given consent

We will only use your information for purposes that are lawful, fair and transparent.

5. Our Legal Basis for Processing

Depending on the circumstances, we process personal information because:

• it is necessary to fulfil our contract with you;
• you have provided your consent;
• we have a legitimate business interest in operating and improving Conscious FLO™;
• we are required to comply with legal obligations.

6. Marketing Communications

Where you have opted in, we may send newsletters, programme updates, educational resources, invitations to webinars or events, and information about new programmes.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link or contacting us directly. Service emails relating to your Programme purchase will continue where necessary.

7. Payment Information

Payments made through Conscious FLO™ are processed securely by Stripe.

We do not collect or store your full payment card details. Payment information is processed directly by Stripe in accordance with its own Privacy Policy and security standards. We encourage you to review Stripe's Privacy Policy for further information.

8. Learning Platform & Service Providers

To deliver the Programme and operate Conscious FLO™, we work with carefully selected third-party service providers who process personal information on our behalf where necessary. These may include:

• FG Funnels – website hosting, CRM, online learning platform and email communications.
• Stripe – secure payment processing.
• YouTube – secure hosting and streaming of selected educational video content.
• Zoom – live online workshops, coaching sessions or webinars, where applicable.
• Google Analytics – anonymous website analytics.

These providers process personal information only where necessary to deliver their services and are required to maintain appropriate security and data protection standards.

9. Cookies & Analytics

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website. Cookies may be used to enable essential website functionality, remember your preferences, measure website performance, understand visitor behaviour through anonymous analytics, and improve the content and user experience of our website.

We use Google Analytics to collect anonymous information about how visitors interact with our website. Google Analytics does not identify individual users.

Where required by law, we will obtain your consent before placing non-essential cookies on your device. You can manage or withdraw your cookie preferences at any time through your browser settings or our website's cookie consent banner.

10. Sharing Your Information

We do not sell your personal information. We may share information only where necessary with trusted service providers including payment processors, website hosting providers, learning platform providers, email marketing providers, analytics providers and professional advisers where legally required. All third parties are expected to process personal information securely and in accordance with applicable data protection laws.

11. Testimonials

From time to time we may invite participants to provide testimonials or case studies. We will always seek your permission before publishing your name, photograph, organisation or testimonial for marketing purposes. You may withdraw your permission at any time, although this will not affect materials already published with your consent.

12. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes and maintain appropriate business records. When information is no longer required, it will be securely deleted or anonymised.

13. Your Rights

Under UK GDPR you have the right to request access to your personal information, request correction of inaccurate information, request deletion of personal information where appropriate, restrict processing in certain circumstances, object to certain types of processing, request transfer of your information where applicable, and withdraw consent where processing is based on consent.

Requests may be made by contacting us using the details below.

14. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. Whilst no online system can be guaranteed completely secure, we continually review our security practices and work with reputable service providers.

15. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our services. The latest version will always be available on our website.

16. Contact Details

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Conscious FLO™
Email: consciousflo@lornamacphail.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).